Shipping policy

When Will My Order Ship?
Backyard Bougie products are handcrafted and prepared in small batches, so we ask that you allow 2–10 business days for processing and production before your order ships.

We always work to get orders out as quickly as possible, but handmade products sometimes need a little extra time. Processing times do not include weekends, holidays, or carrier transit time.

Shipping & Delivery
Once your order ships, you will receive tracking information using the email address provided at checkout. Delivery times vary based on destination, shipping method, carrier volume, weather, and other circumstances outside of our control.

Carrier delivery estimates begin after your order has finished processing and has been handed over to the shipping carrier.

Free Shipping
Orders of $75 or more qualify for free standard shipping when eligible at checkout.

Please Double-Check Your Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We will gladly correct the address if the order has not yet shipped.

Once a package has been shipped, we may not be able to redirect it. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Missing Packages
Once a package is accepted by the carrier, occasional delays may occur due to weather, holidays, transportation issues, or other circumstances outside of Backyard Bougie’s control.

If your tracking information shows an unusual delay or your package appears to be missing, please contact us. We will help review the tracking information and assist with the next steps whenever possible.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photos of the package and product whenever possible. We want to make it right.

Custom & Special Orders
Custom, personalized, wholesale, and made-to-order items may require additional production time. Estimated timelines will be discussed or provided when your order is placed.

Questions?
Have a shipping question? Contact us at getintheboug@gmail.com and we’ll be happy to help.